August 15, 2013 6:59 AM PDT (Credit: Screenshot by Lance Whitney/CNET) Microsoft is still trying to resolve a nagging problem that has affected access to Outlook.com for many users. A few of Microsoft's key online services started suffering from hiccups on Wednesday. Many users reported trouble trying to access Outlook.com, SkyDrive, and Contacts. Microsoft's own status dashboard confirmed the trouble with all three. The problems with SkyDrive and Contacts were apparently resolved on Wednesday as they were given a clean bill of health later in the day via the status page. Outlook.com has remained the sole problem child, and it's proving to be a difficult one. In the latest update to its status page at 6:39 a.m. PT Thursday morning, Microsoft said: "Fixing the problem is taking longer than we hoped. We'll provide an update by August 15, 1:00 PM [PT]. We apologize for the lengthy interruption in service." Related stories Microsoft's 'touch screen' for any surface goes on sale Online searches hit 19.4 billion in the U.S. in July Xbox One launch delayed until 2014 in eight European markets Microsoft seems to have made some progress with the Outlook issue. On Wednesday, the Dashboard told Outlook.com users: "We're having a problem accessing email. You might not be able to see all your email messages." That message was later updated to say: "You might have issues syncing email with your mobile device." A Microsoft spokesperson sent the following statement to ZDNet's Mary Jo Foley late Wednesday: "Outlook.com experienced an incident that caused some users not to be able to access their account or share their SkyDrive files. Microsoft has restored web access for all users but some people might still see issues with their mobile devices. The company is working to restore full mobile access as quickly as possible. For the latest information, we encourage users to visit the status page."
(Credit: Screenshot by Lance Whitney/CNET)
Microsoft is still trying to resolve a nagging problem that has affected access to Outlook.com for many users.
A few of Microsoft's key online services started suffering from hiccups on Wednesday. Many users reported trouble trying to access Outlook.com, SkyDrive, and Contacts. Microsoft's own status dashboard confirmed the trouble with all three. The problems with SkyDrive and Contacts were apparently resolved on Wednesday as they were given a clean bill of health later in the day via the status page.
Outlook.com has remained the sole problem child, and it's proving to be a difficult one. In the latest update to its status page at 6:39 a.m. PT Thursday morning, Microsoft said: "Fixing the problem is taking longer than we hoped. We'll provide an update by August 15, 1:00 PM [PT]. We apologize for the lengthy interruption in service."
Related stories
- Microsoft's 'touch screen' for any surface goes on sale
- Online searches hit 19.4 billion in the U.S. in July
- Xbox One launch delayed until 2014 in eight European markets
Microsoft seems to have made some progress with the Outlook issue. On Wednesday, the Dashboard told Outlook.com users: "We're having a problem accessing email. You might not be able to see all your email messages." That message was later updated to say: "You might have issues syncing email with your mobile device."
A Microsoft spokesperson sent the following statement to ZDNet's Mary Jo Foley late Wednesday:
"Outlook.com experienced an incident that caused some users not to be able to access their account or share their SkyDrive files. Microsoft has restored web access for all users but some people might still see issues with their mobile devices. The company is working to restore full mobile access as quickly as possible. For the latest information, we encourage users to visit the status page."
