Another chart shared after yesterday's announcement seems to indicate that Apple beat out Samsung in several key categories in the study. November 1, 2013 5:30 AM PDT A look at J.D. Power's rankings. (Credit: J.D. Power) Did J.D. Power mistakenly give its top customer satisfaction nod to Samsung instead of Apple? The company on Thursday announced that Apple had come in second place behind Samsung in its consumer study on tablet satisfaction. Apple's iPad scored 833 points out of 1,000 in tablet satisfaction, while Samsung topped that at 835. Not surprisingly, much has been made about Samsung's ability to top Apple. But as Fortune pointed out on Friday, Samsung's win doesn't necessarily add up. Related stories Apple promises to deliver your iPad Air on Monday Apple's iPad Air launch met with low repairability score iPad Air vs. Retina iPad Mini: Which tablet is right for you? Apple Store down ahead of iPad Air midnight sales Google, Samsung, and more sued over Rockstar's patents In a secondary table J.D. Power didn't provide with its press release, it showed rankings across several key measures -- performance, ease of use, physical design, tablet features, and cost. Those metrics were then used to determine overall satisfaction. According to J.D. Power, it measures satisfaction through this metric: performance (26 percent); ease of operation (22 percent); styling and design (19 percent); features (17 percent); and cost (16 percent). According to J.D. Power's rankings across those categories, the iPad beat out Samsung on performance, ease of use, physical design, and tablet features. Samsung won on cost -- the smallest portion in terms of weighting. Given that, it would appear that Apple actually topped Samsung in total satisfaction. That said, J.D. Power's ratings on those categories is imprecise. From performance to cost, the company's scoring legend shows only colored balls to represent ratings. Those ratings range from "Among the best" to "The rest." So, what's the real story? It's tough to say. CNET has contacted J.D. Power for more information the survey and will update this story when we have more information.

Posted by : Unknown Friday, November 1, 2013

Another chart shared after yesterday's announcement seems to indicate that Apple beat out Samsung in several key categories in the study.



November 1, 2013 5:30 AM PDT



A look at J.D. Power's rankings.

A look at J.D. Power's rankings.


(Credit: J.D. Power)

Did J.D. Power mistakenly give its top customer satisfaction nod to Samsung instead of Apple?


The company on Thursday announced that Apple had come in second place behind Samsung in its consumer study on tablet satisfaction. Apple's iPad scored 833 points out of 1,000 in tablet satisfaction, while Samsung topped that at 835.


Not surprisingly, much has been made about Samsung's ability to top Apple. But as Fortune pointed out on Friday, Samsung's win doesn't necessarily add up.



In a secondary table J.D. Power didn't provide with its press release, it showed rankings across several key measures -- performance, ease of use, physical design, tablet features, and cost. Those metrics were then used to determine overall satisfaction. According to J.D. Power, it measures satisfaction through this metric: performance (26 percent); ease of operation (22 percent); styling and design (19 percent); features (17 percent); and cost (16 percent).


According to J.D. Power's rankings across those categories, the iPad beat out Samsung on performance, ease of use, physical design, and tablet features. Samsung won on cost -- the smallest portion in terms of weighting. Given that, it would appear that Apple actually topped Samsung in total satisfaction.


That said, J.D. Power's ratings on those categories is imprecise. From performance to cost, the company's scoring legend shows only colored balls to represent ratings. Those ratings range from "Among the best" to "The rest."


So, what's the real story? It's tough to say. CNET has contacted J.D. Power for more information the survey and will update this story when we have more information.



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