More Xbox One buyers are complaining that their disc drives are faulty. Microsoft says the issue is affecting just a very small number of people. November 25, 2013 5:58 AM PST A very small number of Xbox One consoles have disc drive issues, says Microsoft. (Credit: Sarah Tew/CNET) Hear a grinding noise when you insert a disc into your new Xbox One? You're not alone. Following the launch of the new console on Friday, more Xbox One owners are reporting that their disc drives are malfunctioning. The problem? Inserting a disc into the drive triggers a grinding or clicking noise, with the unit unable to read the disc. Some early buyers had already posted comments and YouTube videos late last week detailing the glitch. But with 1 million Xbox One consoles sold during the first 24 hours, the problem has spread, triggering a response from Microsoft on Saturday. "The issue is affecting a very small number of Xbox One customers," Microsoft said in a statement shared with gaming blog site Kotaku. "We're working directly with those affected to get a replacement console to them as soon as possible through our advance exchange program. Rest assured, we are taking care of our customers." Pressed for further details on the exchange program, a Microsoft spokesperson told Kotaku: "Customers have the option for us to send a replacement console right away without waiting until they have returned their old one. This means a customer only has to wait a matter of days, rather than weeks to get back up and running." Microsoft didn't indicate exactly how many people are included in a "very small number." But defects in a certain percentage of gaming and other hardware units aren't unusual. Buyers of Sony's PlayStation 4 have also complained of crashes and other technical troubles, a situation that Sony called "isolated incidents" within its expectations for a new product launch. CNET contacted Microsoft for comment and will update the story with any further information.
More Xbox One buyers are complaining that their disc drives are faulty. Microsoft says the issue is affecting just a very small number of people.
A very small number of Xbox One consoles have disc drive issues, says Microsoft.
(Credit: Sarah Tew/CNET)
Hear a grinding noise when you insert a disc into your new Xbox One? You're not alone.
Following the launch of the new console on Friday, more Xbox One owners are reporting that their disc drives are malfunctioning. The problem? Inserting a disc into the drive triggers a grinding or clicking noise, with the unit unable to read the disc.
Some early buyers had already posted comments and YouTube videos late last week detailing the glitch. But with 1 million Xbox One consoles sold during the first 24 hours, the problem has spread, triggering a response from Microsoft on Saturday.
"The issue is affecting a very small number of Xbox One customers," Microsoft said in a statement shared with gaming blog site Kotaku. "We're working directly with those affected to get a replacement console to them as soon as possible through our advance exchange program. Rest assured, we are taking care of our customers."
Pressed for further details on the exchange program, a Microsoft spokesperson told Kotaku: "Customers have the option for us to send a replacement console right away without waiting until they have returned their old one. This means a customer only has to wait a matter of days, rather than weeks to get back up and running."
Microsoft didn't indicate exactly how many people are included in a "very small number." But defects in a certain percentage of gaming and other hardware units aren't unusual. Buyers of Sony's PlayStation 4 have also complained of crashes and other technical troubles, a situation that Sony called "isolated incidents" within its expectations for a new product launch.
CNET contacted Microsoft for comment and will update the story with any further information.
