The number of affected customers was exceedingly small -- just .02 percent, according to T-Mobile. November 27, 2013 8:43 AM PST T-Mobile customers in the US were affected by a "minor software issue" that caused slow network speeds, the company's CEO confirmed. T-Mobile CEO John Legere posted to his Twitter account on Tuesday that a "very small number of customers saw slower data recently and only when downloading very large files." Legere said that the issue had been identified and a fix put into effect on Tuesday. Related stories Sprint dead last in Consumer Reports' phone service survey iPad Mini Retina is a no-show at carriers Carriers slammed by officials for rejecting cell phone 'kill switch' Although Legere didn't say how many users were affected, a T-Mobile spokesman told mobile site Fierce Wireless on Wednesday that it affected .02 percent of customers. At the end of the third quarter, T-Mobile had about 45 million customers in the US, meaning about 9,000 people were affected. Network issues are nothing new in the mobile space. T-Mobile didn't say specifically what the software issue was, but it appears at this point that the trouble has been resolved.
The number of affected customers was exceedingly small -- just .02 percent, according to T-Mobile.
T-Mobile customers in the US were affected by a "minor software issue" that caused slow network speeds, the company's CEO confirmed.
T-Mobile CEO John Legere posted to his Twitter account on Tuesday that a "very small number of customers saw slower data recently and only when downloading very large files." Legere said that the issue had been identified and a fix put into effect on Tuesday.
Related stories
- Sprint dead last in Consumer Reports' phone service survey
- iPad Mini Retina is a no-show at carriers
- Carriers slammed by officials for rejecting cell phone 'kill switch'
Although Legere didn't say how many users were affected, a T-Mobile spokesman told mobile site Fierce Wireless on Wednesday that it affected .02 percent of customers. At the end of the third quarter, T-Mobile had about 45 million customers in the US, meaning about 9,000 people were affected.
Network issues are nothing new in the mobile space. T-Mobile didn't say specifically what the software issue was, but it appears at this point that the trouble has been resolved.
