The company says that it'll offer similar or even better features in plans that will cost customers around the same price. October 15, 2013 9:27 AM PDT T-Mobile CEO John Legere. (Credit: Lori Grunin/CNET) T-Mobile has decided to axe grandfathered plans and fit its current customers into its existing plans. The company confirmed to Engadget on Tuesday that starting November 1, existing customers that were in its older plans will be moved into another option that has "similar or better features at a comparable price." T-Mobile didn't say exactly how it goes about determining what's best for individual customers. Related stories T-Mobile poised to scoop up Sony Xperia Z1 T-Mobile cancels Galaxy Gear orders with discount code Friday Poll: Will you switch to T-Mobile for international perks? T-Mobile drops international charges T-Mobile's global data plan: It's all about big business T-Mobile's confirmation of its change comes just after a poster on the Howard Forums posted a letter they received from T-Mobile. The letter indicates that T-Mobile chose "the closest match" for the customer, which in this case, was its $45-per-month Select Value option. In March, T-Mobile announced a major change to its plan structure. The company eliminated device subsidies, but offered unlimited data, voice, and text at reduced rates. The move allowed those who already had plans to stay with those, but new customers to adopt the new options. Now that T-Mobile is moving everyone to its new plans, the company seems to be expecting at least some fallout. In its letter to customers, T-Mobile said that those who want to cancel their service because they're displeased with the switch can do so without penalty until February 1.
The company says that it'll offer similar or even better features in plans that will cost customers around the same price.
T-Mobile CEO John Legere.
(Credit: Lori Grunin/CNET)
T-Mobile has decided to axe grandfathered plans and fit its current customers into its existing plans.
The company confirmed to Engadget on Tuesday that starting November 1, existing customers that were in its older plans will be moved into another option that has "similar or better features at a comparable price." T-Mobile didn't say exactly how it goes about determining what's best for individual customers.
Related stories
- T-Mobile poised to scoop up Sony Xperia Z1
- T-Mobile cancels Galaxy Gear orders with discount code
- Friday Poll: Will you switch to T-Mobile for international perks?
- T-Mobile drops international charges
- T-Mobile's global data plan: It's all about big business
T-Mobile's confirmation of its change comes just after a poster on the Howard Forums posted a letter they received from T-Mobile. The letter indicates that T-Mobile chose "the closest match" for the customer, which in this case, was its $45-per-month Select Value option.
In March, T-Mobile announced a major change to its plan structure. The company eliminated device subsidies, but offered unlimited data, voice, and text at reduced rates. The move allowed those who already had plans to stay with those, but new customers to adopt the new options.
Now that T-Mobile is moving everyone to its new plans, the company seems to be expecting at least some fallout. In its letter to customers, T-Mobile said that those who want to cancel their service because they're displeased with the switch can do so without penalty until February 1.
